Order
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- Order confirmation
Your order will be checked and processed as soon as it is
received in our office. Some delays will occur over a weekend
and bank holidays. We will check all your order details
and contact you about payment. You will then receive a final
e-mail confirmation from our office that your order is proceeding.
Despatch is usually within 48 hours.
We understand that by placing an order you are accepting
the following terms and conditions.
- Order payment
We have made every effort to present our service in the
most understandable way to allow for easy choice and ordering.
Your order will not be released for delivery until payment
has been processed.
- Cards accepted include: Visa, Mastercard, American
Express.
- We are also able to accept Prepayment by cheque
or bank transfer against Proforma Invoice.
- Strictly 30 Day Accounts may be opened for
any regular customer by special arrangement with at
least two References from current Suppliers to your
organisation.
To apply for an account email: emas@fesi.org.uk.
- Prices
There is no VAT or other tax to be added to the book price.
The postage price is given beside the book price and added
when an order is made.
- Customer Details
Your customer details will not be passed on to any other
party at any other time. We may however like to contact
you, to keep you informed of new developments within our
own service, new products and ideas. If you really do not
want this service please contact us now or in the future
on: emas@fesi.org.uk.
On receipt of your request your name will be withdrawn from
our marketing list.
- Security
As we do not take payment details online you may rest assured
that all information will be completely secure. All information
is recorded in our offices and kept under a high level of
security. We will not allow any other party access to your
information at any point in time.
- Discounts
Register with us and get 20% discount on books plus
get on mailing list/s for news of publications in your area/s
of interest.
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Delivery
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- Delivery
Despatch will be within 48 hours of recieving your order
subject to shipping regulations.
- Special Delivery
Contact us for Special Delivery requirements emas@fesi.org.uk.
- Working Days
Working days are Monday, Tuesday, Wednesday, Thursday &
Friday. These days are also the main delivery days within
a scheme of working as outlined below. Please note that
we can only outline our intentions to provide a reasonably
accurate delivery service. We are however in the hands of
our preferred carrier or delivery service provider. Every
effort is always made to be as efficient as possible. We
have very few problems.
- Delivery Address
We offer a professional delivery service. To achieve our
greatest efficiency we require full and concise addressing
details. It is most important for every order to contain
the formal name of the recipient with title, plus the fullest,
normal address details. THE MOST IMPORTANT DETAIL IS
THE ADDRESS POSTCODE. We will also require a telephone
number for the recipient.
If the recipient is staying with another person who actually
lives at that address, we require the full name of the person
who lives there. We would address as Mr Andrew Smith, c/o
Mrs Sally Jones.
Provided full address details are supplied, as requested,
all deliveries should be made very precisely. We cannot
be responsible for problems, which occur as a result of
incorrect or invalid information given.
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Returns/Complaints
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- Damaged goods
In the unlikely events of goods being received, which appear
obviously, damaged in transit If this situation does
occur please contact us immediately at emas@fesi.org.uk.
- Complaints Procedures
We pride ourselves on receiving a minimal level of complaints
in relation to the high volume of orders we handle. It is
very important to us to offer a full and integrated service.
This, today, involves a strong and determined effort to
deal with any complaints as soon as possible.
It is understood that, as our service works on a working
day, delivery principle, see previous explanation, we may
have some delays in resolving certain problems. These would
depend upon the time of day when the problem is being investigated.
It is most important that any problem that occurs with any
order placed through this service is reported to us by e-maliing:
emas@fesi.org.uk,
at the very earliest opportunity to allow our customer services
team to respond as fast as possible.
When you contact us please state the following:
- Your order number.
- Your name as it appears on your order.
- Delivery date.
- A brief outline of the problem.
- A viable suggestion, as to how we can help you, to
put the problem right.
Our customer services advisor will give every attention
to any problems with your order and contact you by return,
as soon as the relevant information is at hand. We can sometimes
experience delays, whilst waiting for information from our
delivery service.
It is very important to state that every customer services
enquiry we receive concerning any delivery made will receive
our fullest attention and be resolved with our mutual agreement.
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