EMAS Terms & Conditions

Order

• Order confirmation
• Payments Accepted
• Prices and Tax
• Customer Details
• Security
• Register and Discounts

Delivery

• Delivery
• Delivery Charges
• Working days
• Delivery Address

Returns

• Damaged goods
• Complaints procedures

Order

1. Order confirmation
   Your order will be checked and processed as soon as it is received in our office. Some delays will occur over a weekend and bank holidays. We will check all your order details and contact you about payment. You will then receive a final e-mail confirmation from our office that your order is proceeding. Despatch is usually within 48 hours.
   
   We understand that by placing an order you are accepting the following terms and conditions.
   
   
2. Order payment
   We have made every effort to present our service in the most understandable way to allow for easy choice and ordering. Your order will not be released for delivery until payment has been processed.
   • Cards accepted include: Visa, Mastercard, American Express.
   • We are also able to accept Prepayment by cheque or bank transfer against Proforma Invoice.
   • Strictly 30 Day Accounts may be opened for any regular customer by special arrangement with at least two References from current Suppliers to your organisation.
     To apply for an account email: emas@fesi.org.uk.
   
   
3. Prices
   There is no VAT or other tax to be added to the book price. The postage price is given beside the book price and added when an order is made.
   
   
4. Customer Details
   Your customer details will not be passed on to any other party at any other time. We may however like to contact you, to keep you informed of new developments within our own service, new products and ideas. If you really do not want this service please contact us now or in the future on: emas@fesi.org.uk.
   On receipt of your request your name will be withdrawn from our marketing list.
   
   
5. Security
   As we do not take payment details online you may rest assured that all information will be completely secure. All information is recorded in our offices and kept under a high level of security. We will not allow any other party access to your information at any point in time.
   
   
6. Discounts
   Register with us and get 20% discount on books plus get on mailing list/s for news of publications in your area/s of interest.
   
   

Delivery

1. Delivery
   Despatch will be within 48 hours of recieving your order subject to shipping regulations.
   
   
2. Special Delivery
   Contact us for Special Delivery requirements emas@fesi.org.uk.
   
   
3. Working Days
   Working days are Monday, Tuesday, Wednesday, Thursday & Friday. These days are also the main delivery days within a scheme of working as outlined below. Please note that we can only outline our intentions to provide a reasonably accurate delivery service. We are however in the hands of our preferred carrier or delivery service provider. Every effort is always made to be as efficient as possible. We have very few problems.
   
   
4. Delivery Address
   We offer a professional delivery service. To achieve our greatest efficiency we require full and concise addressing details. It is most important for every order to contain the formal name of the recipient with title, plus the fullest, normal address details. THE MOST IMPORTANT DETAIL IS THE ADDRESS POSTCODE. We will also require a telephone number for the recipient.
   
   If the recipient is staying with another person who actually lives at that address, we require the full name of the person who lives there. We would address as Mr Andrew Smith, c/o Mrs Sally Jones.
   Provided full address details are supplied, as requested, all deliveries should be made very precisely. We cannot be responsible for problems, which occur as a result of incorrect or invalid information given.
   
   

Returns/Complaints

1. Damaged goods
   In the unlikely events of goods being received, which appear obviously, damaged in transit  If this situation does occur please contact us immediately at emas@fesi.org.uk.
   
   
2. Complaints Procedures
   We pride ourselves on receiving a minimal level of complaints in relation to the high volume of orders we handle. It is very important to us to offer a full and integrated service. This, today, involves a strong and determined effort to deal with any complaints as soon as possible.
   
   It is understood that, as our service works on a working day, delivery principle, see previous explanation, we may have some delays in resolving certain problems. These would depend upon the time of day when the problem is being investigated.
   
   It is most important that any problem that occurs with any order placed through this service is reported to us by e-maliing: emas@fesi.org.uk, at the very earliest opportunity to allow our customer services team to respond as fast as possible.
   
   When you contact us please state the following:
   
   
   • Your order number.
   • Your name as it appears on your order.
   • Delivery date.
   • A brief outline of the problem.
   • A viable suggestion, as to how we can help you, to put the problem right.
   
   Our customer services advisor will give every attention to any problems with your order and contact you by return, as soon as the relevant information is at hand. We can sometimes experience delays, whilst waiting for information from our delivery service.
   
   It is very important to state that every customer services enquiry we receive concerning any delivery made will receive our fullest attention and be resolved with our mutual agreement.